Phone System Support

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The backbone cable network

As with many wired systems the supporting connections through the cable network is the most common cause of system outage.

Hire is an article explaining how to “Avoid Telstra technician fees: hire your own contractor to fix your internet ”

Applicable not only for internet, but any telecom carrier related connection issued for business and private customers.

Install, maintain, troubleshoot and repair phone systems

Communications cabinet setup

Racking and stacking routers switch UC servers

  • Phone system install, program, document
  • Configure Voicemail and ACD
  • System upgrades and software patches for licenses and features
  • Train users, create user guides for user specific situations
  • Install Power supply and monitor battery status and performance via LAN
  • Cable and wire of system tail from computer racks to distribution frames
  • Survey wireless base station locations and install base stations for multi-level buildings
  • Make changes to system configuration and handset features by remote programming
  • Phone System vendor approved installation certifications

Remote / Smart Hands Service

  • Restart servers
  • Restart communication equipment
  • Insert and remove system modules
  • Mount CD for remote installation of software
  • Connect or disconnect of patch cords
  • Visually inspect equipment status
    • Receive equipment
    • Work in Data Centers installs pre-configured routers (Cisco) for carrier service connection to customer office network,
    • Switch and router installations and maintenance, Cisco, Juniper for various service providers ( Optus/Macquarie Telecom, Telstra) at your sites or organization
    • Participate in ISDN to SIP migration assisting on customer site locations
    • Department of Defense security clearance
    • ACMA Open cabling license with endorsements for fiber, cat 5-6, coax, aerial and underground cablingComplete system installations and configurations with Voicemail, ACD and user training, system documentation, MDF records
    • Server equipment setup

      Server and rack mounted PABX equipment setup with support

      • CONNECT phone system / now called Mitel
      • Analogue / digital (Connect station) extension with analogue line ports
      • PULSE phone system ( ADSL router with wireless handset end internet capability
      • Nortel BCM 50 phone system install and program including IP network setup and commission IP handsets, patch / upgrade versions and licenses
      • Siemens Hipath telephone system install and program, license updates and software patch
      • NEC phone system installs and program
      • Moves and changes on new and older Commander phone system equipment
      • Cable for computer networks and set up and configure routers switches
      • LG Nortel Aria and NEC telephone system installation/ programming/ maintenance
      • Structured computer/telephone network cabling for business and residential customers

        Workstation equipment setup

        Patching, adds, moves and changes for workstation equipment

      • Mobile phone Car kit installation, testing
      • Cell phone, Fax machine, Cordless telephone repairs and servicing
      • Telephone/ ADSL/Fax line troubleshooting and repair
      • Hybrex PABX and KEY SYSTEM installation
      • System troubleshooting and repair, hardware-software package installation
      • Panasonic Telephone system installation and maintenance


Australian Computer Society Certified Technologist